Current as at 01 January 2020

The privacy policy will allow you to understand the types of personal information we collect, why we collect your personal information, and the measures we take to protect your personal information. Our privacy practices reflect the local legal framework and the Data Protection Act 2018 accordingly. We reserve the right to amend our prevailing data protection and privacy policy at any time and will place any such amendments on this website.

How do we collect personal information?

We only collect information that is relevant to our business relationship with you. This information is received directly from you or from other sources who you have approved giving us information.

If we collect personal information from someone else, we will take reasonable steps to ensure that you:

  • have been informed that we have collected that information;
  • understand the purposes for which we have collected that information;
  • and are aware how we might use that information or disclose it to other people.
  • It is possible that your telephone calls to us may be monitored or recorded which we do for internal training purposes.

    What personal information do we collect?

    The personal information we collect may include:

  • name and contact details;
  • personal details (which might include date of birth and NIC or drivers license details) ;
  • Debit or credit card details which you enter into our system;
  • social media information;
  • Transaction information, such as the merchant’s name and location, the date and time, total amount of the transaction, and relevant information provided to us by the financial institutions or merchants when we act on their behalf; and
  • other information we require to provide our products and services.
  • We will not collect any sensitive information such as health information from you.

    Why do we collect personal information and how do we use it?

    We collect personal information for one or more of the following purposes:

  • to provide financial products and services to you;
  • managing our business relationship with you;
  • researching and planning for improvement of our products and services;
  • and to comply with our legal and regulatory responsibilities.
  • If we require personal information about you for a specific purpose that is not obvious, we will let you know that purpose at the time the information is collected.

    When might we disclose personal information?

    We may disclose personal information about you to achieve the same purpose for which it was collected.

    Apart from the purposes above we do not give your information to any other person or company outside our partner companies.

    We might also disclose personal information about you:

  • on a confidential basis to external service providers;
  • if we are otherwise permitted or required to do so by law;
  • to other organizations (unless you tell us not to) and their agents for the marketing of their products and services; or
  • in other circumstances where you have first consented to the disclosure.
  • The document details you provided as evidence of your identity may be checked with an authorized verification angency. If you do not provide your NIC or drivers license or passport number, we may not be satisfied as to your identity and you may not be able to open an account with us online

    Website Traffic Information

    Because of the way web communication standards work, when you arrive at or leave the Mintpay website, we automatically receive the Web address of the site that you came from or are going to. We also collect information on which pages of our website you visit while you are on the Mintpay website, the type of browser you use and the times you access our websites. We use this information to try to understand our customers’ preferences better and to manage the load on our servers, so as to improve our service and your experience with Mintpay.

    Our Use of “Cookies”

    “Cookies” are small files of data that reside on your computer and allow us to recognise you as a Mintpay customer if you return to the Mintpay site using the same computer and browser or otherwise use the Mintpay Services. We send a “session cookie” to your computer if and when you log in to your Mintpay account by entering your email address and password. We use these cookies to recognise you if you visit multiple pages in our site during the same session, so that you don’t need to re-enter your password multiple times. Once you log out or close your browser, these session cookies expire and no longer have any effect.

    We also use longer lasting cookies to display your email address on our sign-in form so you don’t have to retype the email address each time you log in to your Mintpay account or otherwise use the Mintpay Services. Our cookie files are encoded so that your email address and other information can only be interpreted by Mintpay. We may, however, share cookie information with certain merchants with whom we have an official co¬marketing relationship regarding whether a user identified by the merchant is already registered with Mintpay.

    We and our service providers also use cookies to customize our services, content and advertising; measure promotional effectiveness, and promote trust and safety. You may encounter cookies from other businesses when using the Mintpay Services on websites we do not control. For example, if you view a web page created by someone else or use an application developed by another business, there may be a cookie placed by that web page or application.

    Storing and retaining personal information

    We store personal information in electronic or hardcopy form (or both) and use industry standard levels of security to prevent unauthorized access.

    Personal information is only accessible to our staff or to authorized service providers with incidental access to supply their services to us.

    We do not retain any of your information longer than is required for the business relationship with you or for legal purposes. When we are informed, we will keep the personal information we hold accurate, complete and up to date.

    Sensitive Information

    Mintpay does not collect sensitive information relating to your health, political or religious beliefs, ethnic background or sexual preferences.


    We may use your personal information from time to time to inform you about our current and future products and services including contacting you by telephone, email, SMS or post. You can request that you do not receive direct marketing communications by contacting us directly via email at or by simply clicking “unsubscribe” or “STOP” to any emails or SMS offers or electronic marketing you may receive.