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Mintpay Gift Vouchers
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Most Asked Questions
What are Mintpay Vouchers?
Mintpay Vouchers are digital gift vouchers that offer the perfect way to Gift Better. Recipients can choose from thousands of stores and millions of gifts, making it a truly personalized gift.
Where can I purchase Mintpay Vouchers?
You can purchase Mintpay Vouchers directly from our website or through the Mintpay app. Refer to this link for instructions on how to purchase a voucher within the app.
Where can I redeem the voucher?
You can redeem your Mintpay Voucher at all Mintpay partner merchants, both online and in-store. Whether you're shopping, dining, or traveling, enjoy the flexibility to use your voucher across a wide range of stores and services. Refer to this link for instructions on how to add and redeem the voucher in the Mintpay app.
Can I give a physical Mintpay Voucher?
Yes, you can. After purchasing the Mintpay Voucher online, you can download the voucher PDF, which can be printed and given to the recipient. The recipient can scan the QR code in the PDF using the Mintpay app to add the voucher to their Mintpay account. Refer to this link for instructions on how to send and receive a physical Mintpay Voucher.
How long are Mintpay Vouchers valid?
Mintpay Vouchers are valid for one year from the date of issuance.
Purchasing and Sending Vouchers
How do I purchase a Mintpay Voucher?
Purchasing a Mintpay Voucher is easy! Simply visit our website or app, select the voucher value, enter a thoughtful message, and hit send. It's that simple!
Can I send a personalized message with my voucher?
Yes, you can include a personalized message with your Mintpay Voucher to make it even more special.
How can I send a physical voucher?
You can send a physical voucher by downloading the voucher receipt. The recipient can then scan the QR code from the Mintpay app to activate the gifted voucher.
Voucher Gifting Methods
What gifting methods are available for Mintpay Vouchers?
You can choose between two gifting methods for Mintpay Vouchers: an e-voucher or a physical voucher.
E-Voucher
How does the e-voucher method work?
When you choose the e-voucher method, the recipient will be notified via SMS and app notifications immediately after you send the voucher. This method ensures instant delivery and surprise! They can then use the Mintpay app to view and redeem their voucher.
Can I include a personalized message with the e-voucher?
Yes, you can include a personalized message when sending an e-voucher to make the gift even more special.
Physical Voucher
How does the physical voucher method work?
When you choose the physical voucher method, you can download the Mintpay Voucher receipt and surprise the recipient with a physical copy. The recipient will not be notified via SMS or app notifications.
How do I send a physical voucher?
Simply download the voucher receipt after purchasing the voucher. You can then print it out or present it in any way you like to surprise the recipient.
How does the recipient activate a physical voucher?
The recipient can scan the QR code on the physical voucher receipt using the Mintpay app to activate the gift voucher.
Can I still include a personalized message with the physical voucher?
Yes, you can include a personalized message on the voucher receipt before downloading and printing it.
Redeeming Vouchers
How do I activate a Mintpay Voucher?
The recipient can add the voucher via the app to their account. To activate physical vouchers, the recipient will have to scan the QR code from the voucher receipt using the Mintpay app to activate the gift voucher.
How do I redeem a Mintpay Voucher?
To redeem your voucher, shop at any of our 2000+ amazing stores online or in-store. At checkout, go to the promotions section and select your Mintpay Voucher. Apply your voucher and use 'Pay Now' or 'Pay Later' to cover any remaining balance with your debit or credit card.
Where can I use my Mintpay Voucher?
Mintpay Vouchers can be redeemed at all Mintpay partner merchants, both online and in-store.
What happens if I don't use the full value of my voucher?
Any unused value at the end of the voucher's validity period will not be carried forward. Make sure to use the full value within the one-year validity period.
Can I transfer my Mintpay Voucher to someone else?
No, Mintpay Vouchers cannot be transferred to another individual. They are intended for the original recipient only.
Ways to pay
Pay Now
What is Pay Now?
'Pay Now' allows you to make full upfront payments using your debit or credit card, and in return, you get an Instant Cashback of up to 10%.
How do I get Cashback?
Select Mintpay “Pay Now” and the Cashback value is automatically deducted from your total amount before you complete the payment.
Is there a minimum order requirement to get Cashback?
No, there's no minimum order value to get Cashback on 'Pay Now' purchases.
Can I get Cashback on all 'Pay Now' purchases?
Absolutely, you can get Instant Cashback on all 'Pay Now' transactions at over 2000+ partner stores.
Can I combine Cashback with other discounts?
Yes, you can add the Cashback value on top of an existing discount to maximise your savings.
Pay Later
What is Pay Later?
'Pay Later' lets you split your bill into 3 manageable instalments using your debit or credit card. You control the pace of your payments.
What is a split limit?
The split limit is the maximum credit that Mintpay approves for your 'Pay Later' purchases. This doesn't include your first instalment, which you pay at the point of purchase.
How to increase my split limit?
  • First-time customers start with a smaller split limit.
  • Split limit can increase based on repayment behaviour.
  • More transactions with Mintpay and timely repayments lead to a higher split limit.
  • Paying off instalments ahead of time can increase the split limit sooner.
  • Split limit may increase in relation to order amount.
  • If an item with a higher value than the Mintpay approved limit is purchased, the subsequent split limit will increase proportionally once all 3 instalments are completed.
How are the instalments charged?
Instalments are automatically charged to your linked card on the set due dates. You can check the upcoming pending payments through your Mintpay account.
Do I have to pay Interest for using Pay Later?
No, we don't charge any interest or additional fees for using our platform.
Can I pay off my instalments early?
Yes, you can. Consistent adherence to your repayment schedule not only reflects positively on your financial management but also leads to an increase in your split limit. This is our way of recognizing and rewarding your good repayment behaviour.
Can I make purchases above my split limit?
Yes, if you have no pending payments, you can make purchases that exceed your split limit. You will need to pay the additional amount along with the first instalment. You can check how the instalments are split on Mintpay's checkout page before you finalise the purchase.
What happens if I miss my due payments?
  • At Mintpay, we're committed to helping you stick to your repayment plan. We send reminders as your payment due dates approach. However, if a payment is missed, your ability to make further purchases through Mintpay will be immediately restricted. As per our terms & conditions, late fees are applied for payments not completed by the stipulated date:
    • On the Due Date:An initial late payment fee of Rs. 500/- is applied if the instalment is not paid.
    • 7 Days Post-Due Date:An additional fee of Rs. 300/- is charged if the payment remains unpaid 7 days after the due date.
    • 14 Days Post-Due Date: A final late fee of Rs. 300/- is added if the payment remains unpaid 14 days after the due date.
  • If you miss payments, your account may be suspended, which could lead to a reduced split limit. We at Mintpay advocate responsible spending and strive to keep you informed about upcoming payments. If you face any difficulties or have concerns, our team is ready to discuss your options and provide support. Please reach out to us via email at support@mintpay.lk.
Payments
Make and manage payments
How can I make a payment?
  • For online purchases:
    1. Search for your favourite items on any of Mintpay's partner merchant websites.
    2. Add the items you wish to purchase to your shopping cart.
    3. Proceed to the website's checkout page.
    4. Select Mintpay as your preferred payment option.
    5. You will be redirected to the Mintpay payment gateway.
    6. Choose either:
      • Pay Now: To pay the full amount upfront and get instant Cashback.
      • Pay Later: To split your purchase into 3 interest-free instalments.
  • For In-Store Purchases with Mintpay:
    1. Visit any store that partners with Mintpay.
    2. Select the items you'd like to purchase.
    3. Inform the cashier you want to pay with Mintpay.
    4. Choose how to checkout Mintpay:
      • Receive a payment link via SMS.
      • Scan the Mintpay QR code at checkout using your Mintpay app.
    5. You'll be taken to the Mintpay payment gateway.
    6. Choose your payment option:
      • 'Pay Now': Pay in full and get Instant Cashback.
      • 'Pay Later': Split your bill into 3 interest-free instalments.
How can I add a payment method?
  • To add a new payment method to your Mintpay account, you need to:
    1. Open the Mintpay app and log in.
    2. Select the "Profile" tab.
    3. Tap on "Payment Method".
    4. Choose "Add New Method", enter your card details, and then click "Add Card".
How many cards can I add to my account?
You can add up to 10 cards.
How can I remove a card?
  • To remove a card from your Mintpay account:
    1. Go to "Profile".
    2. Click on "Payment Method".
    3. Select the card you wish to remove or delete.
  • Please note, a card cannot be removed or deleted until all associated instalments have been paid.
Payment Issues, Late Fees & Charges
Are there any additional fees when using Mintpay?
Mintpay does not impose any extra interest or fees for its services.
Will I be charged interest or additional fees for using 'Pay Later'?
At Mintpay, we don't levy any interest or additional fees on your transactions. The only fees that may apply are for late payments if you miss 'Pay Later' instalments. For transparency, we proactively send email and in-app reminders about your upcoming due dates.
Is there a late fee for 'Pay Later'?
Yes, we apply late fees for payments not made by the due date, in accordance with our terms & conditions:
  1. Initial Late Payment Fee: If the instalment is not paid by the due date, a fee of Rs. 500/- is charged.
  2. Additional Late Payment Fees: If the payment remains unpaid 7 days after the due date, an extra fee of Rs. 300/- is applied. An additional late fee of Rs. 300/- is charged if the payment remains unpaid 14 days after the due date.
What happens if I don’t settle outstanding payments?
If you don't pay back missed payments, your account may be suspended, which could result in a reduced split limit. Unsettled payments may also lead to legal action. At Mintpay, we advocate responsible spending and do our best to keep you informed of upcoming payments. If you face difficulties or have concerns, our team is available to discuss your options and provide support. You can reach out to us at support@mintpay.lk.
Account Settings
How can I change my email address or phone number?
To update your email address or phone number in your Mintpay account, you can follow these steps:
  1. Through the App: If your registered phone number with Mintpay is still active, you can update both your email and phone number directly in the Mintpay app. Simply go to your profile settings to update your information.
  2. Contact Support: If your registered phone number with Mintpay is deactivated or if you're facing issues changing your details through the app, our support team can help. Please contact us at support@mintpay.lk for assistance with updating your account information.
How do I delete my Mintpay account?
Please note that deleting your account is irreversible, and you will lose your existing split limit, which cannot be recovered if you sign up again with the same credentials. To proceed with account deletion, reach out to us at support@mintpay.lk with the following information: a copy of your National Identity Card (front and back), your registered email address with Mintpay, and your registered phone number with Mintpay. Our support team will guide you through the next steps once we receive your request and verify your details.
Forgot My Password
If you've forgotten your Mintpay password, follow these steps to reset it:
  1. Enter your registered email address with Mintpay.
  2. Click on 'Forgot Your Password'.
  3. You should receive an email with instructions on how to reset your password.
If you don't receive an email, please contact us at support@mintpay.lk for further assistance.
My Username and Password Don’t Match
If you're encountering issues with your username and password, please reach out to us at support@mintpay.lk.
Deliveries & Returns
How can I return my order?
To return an order, please contact the merchant who processed your purchase directly. The merchant can assist with your return request and provide information on the necessary steps for cancellations or refunds.
What if I haven’t received my order yet or need to track my order?
If you need to check the status of an order or need tracking details, please contact the merchant from whom you made the purchase. The merchant is responsible for processing your order and can provide up-to-date information on its status and delivery details.
What if my order was damaged?
If your order arrives damaged, please contact the retailer directly. As Mintpay only facilitates financial transactions, the retailer manages issues related to the condition and delivery of goods. For any changes or concerns regarding your order, the retailer should be your primary contact.
How can I cancel my orders?
For inquiries about your order such as its status, delivery information, or how to cancel or request a refund, please contact the merchant who processed the order.
Refunds
How do refunds work?
Refunds depend on the policy of the respective merchant. If a merchant authorises a refund, they must initiate it through their Mintpay merchant portal. Once initiated, you will receive an automated email from Mintpay confirming the start of the refund process. Subsequent instalments linked to that specific purchase will be automatically cancelled.
How long does refund processing take?
Refund processing generally takes about 7-14 business days, depending on your banking partner.
How do partial refunds work?
When a partial refund is processed, the refunded amount is deducted from your pending instalments for that specific purchase. This reduces the remaining balance you will pay from the future instalments for that order.
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Its all in the app.
With the Mintpay app, you can:
Pay online and in-store
Manage your payments
View all your purchases
Get the app
Still need help? Contact us

For any inquiries or concerns,
please don't hesitate to contact our support team at support@mintpay.lk